Policies

Inventory Note

Kigi Nursery is known for carrying many rare and unique trees, shrubs and plants. This causes us to get many requests for products we don't currently have in-stock. We do source many trees from local grower friends and collectors. New products are added all year round, but we typically bring in new cultivars faster than we can get them listed. If you don't see a tree or plant listed contact us below. Keep in mind that 80-90% of our inventory is rare and in short supply, and not available at your local Garden Centers, as some plants run out they may not be available again for years.  


Basic Policies

We are always here to do right by our customers. If you feel like your transaction was not to your expectations, contact us below for resolution.

Shipping USPS Priority and for larger orders or bigger plants we use FedEx Ground.  We ship year round, but sometimes we skip a week or six due to extreme weather, delaying Holidays, tender new growth or busy season delays (Typically we do not ship long distances July - September and December - February, depending on your location). All plants are grown outside the greenhouse environment in zone 7b Thus making them smaller than greenhouse (forced growth) plants you may purchase from other nurseries, we believe this to be the best growing method for longevity and hardiness and makes for better bonsai starts, it also helps in reducing transplant shock and leaf scorch. We ship plant material year round, but realize your location may require up to a 6 month delay for weather. Maples and other deciduous trees have tender leaves so we prefer to ship them in dormancy. We don't mind holding orders for up to 6 months to accommodate your optimal planting season, just leave us a 2-3 week shipping window in the checkout comment box. If you live in a seasonally extreme climate and do not request a specific shipping window you assume all risks of receiving plants outside your optimal planting season. Inventory #'s are typically highest mid summer and mid winter, so don't hesitate on getting your orders placed for future shipping.

Although rare, sometimes your new purchases will perish or be degrading in health from shipping. If this happens please contact us below (within 24 hours of receiving shipment) for further instructions. We do not accept returns so do not ship plants back to us. Your order will carry a guarantee from shipping damage or rapidly desiccating foliage and/or branches. We require pictures of damaged boxes and plant material within 24 hours to start the credit process. With proper pictures sent we will guarantee your product for up to 30 days. Once a product ships, shipping costs will not be refunded. 

Q. How Much is shipping?

A. Shipping costs are calculated by weight, after you add products to a cart you can calculate shipping costs before going to checkout. (Remember we only ship to USA)

Q. What are the sizes?

A. All of our plant material is sold by years of growth. We have found this to be the most honest way of selling plants. Generally speaking 1-3 years of growth will be growing in 1 gallon nursery pots. 4-7 years of growth in 2-3 gallon nursery pots. 8-10 years of growth in a 5-6 gallon nursery pots. 11+ years of growth in 7-45 gallon nursery pots. This is all averages of coarse. Some of the miniature products will be in a 1 gallon pot at 11+ years old. Please know and understand the cultivars you are purchasing. Plant material grown in nursery pots are not going to be the same sizes as the 10 year average landscape sizes posted in the plant description pages on our website. These descriptions are for design reference only and assume the product was planted in the landscape at year 1 with no transplant shock for 10 years straight, also note the pictures we use on the website are mostly of plants in display gardens at varying ages and should not be used as an indicator of the sizes you are purchasing.

We reserve the right to selectively prune all plant material before shipping. We typically only do this for the faster growing trees (Japanese Maples) and will never prune a tree out of proper structure (just to fit a box). We strongly encourage you prune your maples to promote proper branching and structure anyway. Our growing practices include low dose slow release fertilizers and structural pruning for proper branching and aesthetics. These trees are ready to shoot new roots into your gardens, patio pots, or continue on with bonsai practice. Very healthy way to start young trees, with our attention to details and ability to still offer affordable plants, you can be assured a quality product at reasonable prices.  Our plants are propagated by seedlings, cuttings or grafts. All determined by each cultivars requirements. We have special certification to ship plant material to CA, HI, and MT. That being said the Department of Agriculture in each of those states (and sometimes others) will flag and hold plants longer than the plants can tolerate. If this happens (less than 1% of the time) you assume all risks for that order. After a completed purchase on our website and prior to us shipping you can request a refund up to 24 hours. After 24 hours a restocking fee of up to 40% may be deducted from a refunded transaction. Once an order has shipped the transaction is complete and will not be refunded.

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